Payment and Refund Policy

We urge all guests to read the cancellation and refund policy before booking to ensure they understand the terms upon cancelling a booking.
Accommodation (Shearers Quarters & Merino Cabin)
All reservations must be guaranteed at the time of booking with a credit card. A 30% deposit of the total booking is charged at the time of booking and full payment must be made within 30 days prior to guest arrival. Your booking will be cancelled, if payment is not made.

Where bookings are less than 30 days prior to arrival, full payment is required immediately.

Cancellations made 31 + days prior to check-in; no penalty.

Cancellations between 30 – 15 days prior to check-in; 50% cancellation fee.

Cancellations within 14 days prior to check-in or no shows; a 100% cancellation fee applies.

All cancellation requests must be received in writing by emailing

A full refund will be issued if weather conditions prevent you from accessing Charlotte Plains, due to our decision to close roads. 

Date changes are accepted, if available. You are also welcome to nominate someone else to take over your booking. 
Campers (Bore Campsite & Shearers Campsite)
We are flexible with date changes and offer refunds for campers. However, they are not automatic so you will need to email us. Please note that funds will take 3-5 days to get back to your account.

If you have not paid, you can cancel your booking through the cancel‘ link in your emails. If you have any trouble, please email

If you need to make changes, please click on the “Edit” button at the bottom of your booking reservation. However, you cannot edit a booking once it is Paid – you must contact a member of staff.

Guests are required to pay 5 days prior to arrival and will be emailed a reminder. This is in case of any weather events that may make it difficult to access the property. However, if you would like to pay earlier – you can click on the “Pay Now” button on the bottom right of your booking reservation.

You must make payment, prior to arrival at Charlotte Plains. Cash will not be accepted upon arrival.